Refund policy

At Luxon Pakistan, we strive to deliver premium quality products to our customers. Every item undergoes a strict quality check before dispatch. However, if you receive a damaged or incorrect product, we are here to assist you with a quick exchange or claim.

Please Note: We do NOT offer monetary refunds. We only offer product exchanges or claims (store credit/replacement) in accordance with the terms below.

1. Eligibility for Exchange / Claim

You are eligible for an exchange or claim under the following conditions:

  • Damaged Product: The product received was physically damaged or defective upon delivery.

  • Incorrect Item / Size: You received the wrong item, or color compared to your original order.

  • Missing Items: Any part of your package was missing.

2. Policy Conditions

To process your exchange or claim, the following conditions must be met:

  • Timeframe: You must notify customer support within [3 to 7 Days] of receiving your parcel.

  • Condition of Item: The item must be unused, unworn, and in its original condition with all tags and packaging intact.

  • Unboxing Video / Proof: For damaged or missing items, clear video evidence showing the parcel opening (unboxing) and photos of the defect are required.

3. How We Process Your Claim (No Refund Policy)

In case of a valid damage claim or error on our part:

  1. Product Exchange (Replacement): We will dispatch a fresh, damage-free replacement item of the same product at no extra charge.

  2. Store Credit / Claim Balance: If the requested replacement item is out of stock, we will issue a Claim Credit (equal to the value of the damaged item) which you can use for your next purchase with us.

  3. No Monetary Refund: Cash refunds, bank transfers, or reverse transactions are strictly not provided under any circumstances.

4. Non-Exchangeable Items

We cannot accept exchanges or claims for:

  • Items bought on clearance or end-of-season sales (unless damaged).

  • Items damaged due to customer misuse, washing, or mishandling.

  • Change of mind after order confirmation.

5. How to Request an Exchange

  1. Contact our Customer Support on WhatsApp at +92-314-8577859 or Email us at luxonpakistan@gamil.com.

  2. Provide your Order Number, details of the issue, and clear photos/videos of the damaged item.

  3. Our team will verify your claim within 24–48 hours and guide you on the next steps.