General Questions
Q: What is Luxon Pakistan?
A: Luxon Pakistan is an online fashion brand delivering modern, high-quality, and trendy apparel and lifestyle products across Pakistan.
Q: How can I reach customer support?
A: You can contact us via WhatsApp at +92-314-8577859 or email us at luxonpakistan@gmail.com. Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM.
Orders & Payments
Q: How do I place an order?
A: Simply browse our online store, select your product and size, click Add to Cart, and proceed to Checkout. Fill in your shipping address and choose your payment method to complete the order.
Q: What payment methods do you offer?
A: We offer:
-
Cash on Delivery (COD) nationwide
-
Direct Bank Transfer / Nayapay / JazzCash
Q: Can I change or cancel my order after placing it?
A: You can request changes or cancellations within 2 hours of placing the order by messaging us on WhatsApp. Once dispatched, orders cannot be modified or canceled.
Shipping & Delivery
Q: Do you ship internationally?
A: No, we deliver exclusively within Pakistan.
Q: What are your shipping charges?
A: We charge a flat delivery fee of Rs. 200 on all orders nationwide
Q: How long will my delivery take?
A:
-
Lahore: 2 to 3 Working Days.
-
Other Cities Across Pakistan: 3 to 5 Working Days.
-
Note: Delivery to remote locations or during severe weather/major sales may take up to 6 to 7 working days.
Q: How can I track my package?
A: As soon as your order is dispatched, you will receive a tracking link via SMS or Email to track your package in real time.
Returns, Exchanges & Claims
Q: Do you offer money refunds?
A: No. In line with our store policy, we do not offer cash refunds. We only provide product exchanges or claim store credits for damaged or incorrect items.
Q: What happens if I receive a damaged or wrong product?
A: If you receive a damaged or incorrect item, contact our WhatsApp support within 3 to 7 days with clear photos/videos of the defect. We will immediately arrange a replacement or issue a claim credit for your next order.
Q: Can I exchange an item for a different size?
A: Yes, size exchanges are accommodated subject to stock availability, provided the original item is unused, unwashed, and has all tags intact.